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호텔종사원의 감정불일치가 감정부조화에 미치는 영향 : 감정조절의 차별적 영향을 중심으로' 의 주제별 논문영향력
| 주제 |
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|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 1,239 | 0 |
0.0% |
주제별 논문영향력
' 호텔종사원의 감정불일치가 감정부조화에 미치는 영향 : 감정조절의 차별적 영향을 중심으로' 의 참고문헌
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박사
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개인 특성 고객과의 상호작용 특성 그리고 관리기제가 감정노동 수행전략에 미치는 영향김상표 [2007]
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감정표현요구와 감정부조화, 그리고 심리적 반응 간의 관계에관한 연구
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감정부조화의 영향과 그 조절요인에 관한 실증연구:직무자율성과 사회적 지원의 조절효과를 중심으로
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감정노동-소진과정에서 자기효능감의 조절효과이지영 [2009]
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감정노동 : 통제수단 종사원의 심리적 반응, 그리고 방법론적 문제
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When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service deliveryey When the show must go on: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery [2003]
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What Consumers Really Want: Authenticity
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Understanding the Emotional Labor Process: A Control Theory PerspectiveDiefendorff.J.M R.H.Gosserand [2003]
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The emergence of norms in competitive decision making groupsBettenhausen Murningna [1985]
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The effects of performance monitoring on emotional labor and wellbeing in call centers한기석 [2002]
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The dimensions, antecedents and consequences of emotional labor
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The dimensionality and antecedents ofemotional labor strategies
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The Affective consequences of service work: Managing emotions on the job
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Self-regulation and depletion of limited resources: Does self-control resemble a muscle?Baumeister Muraven [2000]
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Reducing the negative effects of emotion work in service occupations: emotional competence as a psychological resource임병노 [2006]
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Motivational Skills and Self-Regulation for LearningAckerman Heggestad E.D Kanfer [1996]
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Making the break count: An episodic examination of recovery activities emotional experience, and positive affective displaysMaking the break count: An episodic examination of recovery activities emotional experience [2008]
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Hotel service providers' emotional labor: Theantecedents and effects on burnoutKim [2008]
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EmotionalLaborinServiceWork
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Emotional regulation in individuals and dyads: Causes, costs, and consequences
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Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonanceKirk-Brown Van Dijk.P.A [2006]
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Emotional labor: A concept and its correlatesGrandey [1998]
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Emotional labor as a potential source of job stressAdelmann [1995]
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Emotional labor and employee well beingAdelman [1989]
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Emotional labor and emotional exhaustion: Interpersonal and intrapersonal mechanism[2007]
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Emotional labor and burnout : Comparing two perspectives of people work
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Emotional dissonance in organizations: Antecedents,consequences, and moderators
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Emotional dissonance emotional exhaustion and job satisfaction in call centre workersLewig M.F Dollard [2003]
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Emotional display rules and emotional labor: The moderating role of commitmentDiefendorff Gosserand [2005]
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Emotional Labor: Skill and Work in the Social Regulation of FeelingsJames [1989]
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Emotion work, feeling rules, and social structure
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Emotion work as a source of stress: The concept and development of an instrument[1999]
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Emotion work and psychological well-being: a Review of the literatures and some conceptual considerationZapf.D [2002]
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Emotion work and job stressor and their effects on burnout[2001]
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Emotion regulation in the workplace: A new way to conceptualize emotional labor
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Emotion and Facial Efference : An Ignored Theory Reclaimed
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Antecedents of workplace emotional labor dimension and moderators of their effects in physical symptomJones Schaubroeck [2000]
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Antecedents and consequences of emotional display rule perceptions
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Antecedent- and response-focused emotion regulation:Divergent consequences for experience,expression, and physiologyGross Antecedent- and response-focused emotion regulation: Divergent consequences for experience [1998]
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An episodic process model of affective influences on performance[2005]
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An Integrated ControlTheory ModelofWork MotivationKlein [1989]
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