한방의료서비스에서 서비스인카운터 관련요인이 관계 질과 행동의도에 미치는 영향 = The Effects of Service Encounter-related Factors on Relationship Quality and Behavioral Intention in Oriental Medical Service
'
한방의료서비스에서 서비스인카운터 관련요인이 관계 질과 행동의도에 미치는 영향 = The Effects of Service Encounter-related Factors on Relationship Quality and Behavioral Intention in Oriental Medical Service' 의 주제별 논문영향력
논문영향력 요약
주제
고객만족
구매의도
감정적 만족
관계 질
몰입
서비스 회복
신뢰
의료서비스 질
재구매 의도
커뮤니케이션
행동의도
동일주제 총논문수
논문피인용 총횟수
주제별 논문영향력의 평균
4,080
0
0.0%
주제별 논문영향력
논문영향력
주제
주제별 논문수
주제별 피인용횟수
주제별 논문영향력
주제분류(KDC/DDC)
고객만족
97
0
0.0%
구매의도
34
0
0.0%
주제어
감정적 만족
11
0
0.0%
관계 질
8
0
0.0%
몰입
773
0
0.0%
서비스 회복
75
0
0.0%
신뢰
1,544
0
0.0%
의료서비스 질
8
0
0.0%
재구매 의도
470
0
0.0%
커뮤니케이션
24
0
0.0%
행동의도
1,036
0
0.0%
계
4,080
0
0.0%
* 다른 주제어 보유 논문에서 피인용된 횟수
0
'
한방의료서비스에서 서비스인카운터 관련요인이 관계 질과 행동의도에 미치는 영향 = The Effects of Service Encounter-related Factors on Relationship Quality and Behavioral Intention in Oriental Medical Service' 의 참고문헌
The Impact ofCustomer Satisfaction and Relationship Quality on Customer Retention:A Critical Reasses sment and Model Development
Alexander Klee
T hor sten Henning - ThurauThe Impact of Customer Satisfaction and Relationship Quality on Customer Retention: A Critical Reassessment and Model Development[1997]
The Impact of Other Customerson Service Experiences: A Critical Incident Examination ofGettingAlong
Grove
Raymond P.FiskThe Impact of Other Customers on Service Experiences: A Critical Incident Examination of Getting Along[1997]
The Identification and Measurement of Quality Dimensions in Health Care: Focus Group Interview Results
Procedural and Distributive Justice are More Similar than You Think: A Monistic Perspective and a Research Agenda In J. Greenberg & R. Cropanzano (Eds.)
Modeling the Relationship between Perceived Value, Satisfaction and Repurchase Intentions in a Business to Business, Services Context: an Empirical Examination
Patterson
SprengModeling the Relationship between Perceived Value[1997]
Measuring service quality: A reexamination and extension
Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services
R.Peters
ZeelenbergBeyond Valence in Customer Dissatisfaction: A Review and New Findings on Behavioral Responses to Regret and Disappointment in Failed Services[2004]
Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability
An assessment of the relationship between service quality and customer satisfaction in the formation of consumer's purchase intentions
Baker
TaylorAn Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers’ Purchase Intentions[1994]
An Experimental Investigation of Service Failure and Recovery: Paradox or Peril
이유재A Critical Review of Consumer Satisfaction[1990]
A Conceptual Model of Service Qualityand Its Implications for Future Research
L.L.Berry
Zeithaml VA Conceptual Model of Service Quality and its Implications for Future Research[1985]
'
한방의료서비스에서 서비스인카운터 관련요인이 관계 질과 행동의도에 미치는 영향 = The Effects of Service Encounter-related Factors on Relationship Quality and Behavioral Intention in Oriental Medical Service'
의 유사주제(
) 논문