연구동향 분석
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이동통신서비스품질이 전환장벽, 고객만족과 고객충성도에 미치는 영향 = Effects of Service Quality to Switching Barrier, Customer Satisfaction and Loyalty in the Korean Telecommunication Market

주형률 2011년

논문상세정보
인용/피인용
' 이동통신서비스품질이 전환장벽, 고객만족과 고객충성도에 미치는 영향 = Effects of Service Quality to Switching Barrier, Customer Satisfaction and Loyalty in the Korean Telecommunication Market' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 고객만족
  • 일반 경영
  • 고객유대
  • 고객충성
  • 대안매력
  • 서비스품질
  • 전환장벽
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 이동통신서비스품질이 전환장벽, 고객만족과 고객충성도에 미치는 영향 = Effects of Service Quality to Switching Barrier, Customer Satisfaction and Loyalty in the Korean Telecommunication Market' 의 참고문헌

  • 호텔기업의 시장지향성이 서비스품질,고객만족, 전환비용과 구전커뮤니케이션에 미치는 영향
    권용주 이용기 장경란 호텔기업의 시장지향성이 서비스품질 [2000]
  • 한국 이동통신시장에서 휴대폰 서비스품질이 전환장벽에 미치는 영향 분석
  • 전환비용의 추정과 시장구조적 시사점에 관한 연구: 이동통신 서비스 산업과 번호이동성 제도를 중심으로
    [2004]
  • 인터넷쇼핑몰에서 고객가치와 전환장벽이 재구매의도에 미치는 영향에 관한 연구
    박창준 이우형 정인근 경영정보학연구 [2003]
  • 이동통신활성화 및 규제제도 연구
    장범진 [2006]
  • 이동통신서비스품질, 고객만족과 전환장벽이 고객충성도에 미치는 영향에 관한 연구
    박노천 이동통신서비스품질 [2004]
  • 이동통신서비스에서 전환장벽이 고객유지에 미치는 조절효과에 관한 실증연구
  • 이동전화서비스의 고객충성도에 미치는 고객만족과 전환비용 조절효과에 관한 연구
  • 이동전화 서비스의 고객 만족도와 서비스 품질에 관한 연구
    라준영 이승규 한국경영과학회 학술대회논문집 [2000]
  • 이동전화 번호이동성 시차제 도입에 따른 비용편익분석
    유병국 [2004]
  • 이동전화 번호이동성 도입이 고객의 전환의향에 미치는 영향
  • 아파트 시장에서 재구매의도 및 긍정적 구전 제고를 위한 고객만족도 관리 전략 - 아파트 고객만족도 구성요인에 대한 탐험적 연구를 중심으로 -
  • 서비스품질에 대한 고객만족이 신뢰와 재구매의도에 미치는 영향에 관한 연구
    봉미희 [2006]
  • 서비스품질과 고객만족이 재구매의사와 구전에 미치는 영향에 관한 실증적 연구
    차수련 [1997]
  • 서비스품질, 고객만족
    송정아 서비스품질 [2000]
  • 서비스질의 측정을 위한 연구
    이영희 [1995]
  • 서비스 산업의 현황에 대한 실증 연구
    김재일 김주영 이유재 소비자학연구 [1996]
  • 번호이동성 서비스를 위한 표준화 기술 동향
  • 번호이동성 구현에 따른 경쟁촉진 및 경제적 효과-호주와 영국 사례를 중심으로
  • 고객재구매 의도 결정요인에 관한 연구: 고객가치, 고객만족, 전환비용, 대안매력도
    김상현 오상현 고객재구매 의도 결정요인에 관한 연구: 고객가치 [2002]
  • 고객만족과 재구매의도간 관계에서 전환장벽의 조절효과
  • 고객만족과 고객만족을 위한 지출 및 기업가치의 관계에 관한 연구
    이외순 [2001]
  • 고객만족 연구에 관한 종합적 고찰
    이유재 소비자학연구 [2000]
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  • 6월30일자
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