Trust and Distrust in Organizations: Emerging Perspectives,Enduring Questions
KramerTrust and Distrust in Organizations: Emerging Perspectives[1999]
Tracking the evolution of the services marketing literature
Fisk
M.J.BitnerTracking the Evolution of the Services Marketing Literature''[1993]
Towards a General Theory of Anger and Emotional Aggression: Implications of the Cognitive-Neoassociationistic Perspective for the Analysis of Anger and Other Emotions
Extrinsic andIntrinsic Motivation to Use Computers in the Workplace
Davis
WarshawExtrinsic and Intrinsic Motivation to Use Computers in the Workplace[1992]
Exploring the Concept of Loyalty in Services in Czepiel, J.A., Congram, C.A. and Shanahan, J. (Eds), The Services Marketing Challenge: Integrating for Competitive Advantage
CzepielExploring the Concept of Loyalty in Services in Czepiel[1987]
Exploring Lay Perspectives on Questions of Effectiveness