대형마트 서비스품질이 고객만족에 미치는 영향 : - 한국소비자와 중국소비자를 중심으로 - = The Effects of Servise Quality of Discount Stores on Customer Satisfaction : Based on Korean and Chinese Consumers
'
대형마트 서비스품질이 고객만족에 미치는 영향 : - 한국소비자와 중국소비자를 중심으로 - = The Effects of Servise Quality of Discount Stores on Customer Satisfaction : Based on Korean and Chinese Consumers' 의 주제별 논문영향력
논문영향력 요약
주제
고객만족
대형마트
서비스품질
중국소비자
한국 소비자
동일주제 총논문수
논문피인용 총횟수
주제별 논문영향력의 평균
408
0
0.0%
주제별 논문영향력
논문영향력
주제
주제별 논문수
주제별 피인용횟수
주제별 논문영향력
주제분류(KDC/DDC)
고객만족
97
0
0.0%
주제어
대형마트
78
0
0.0%
서비스품질
88
0
0.0%
중국소비자
140
0
0.0%
한국 소비자
5
0
0.0%
계
408
0
0.0%
* 다른 주제어 보유 논문에서 피인용된 횟수
0
'
대형마트 서비스품질이 고객만족에 미치는 영향 : - 한국소비자와 중국소비자를 중심으로 - = The Effects of Servise Quality of Discount Stores on Customer Satisfaction : Based on Korean and Chinese Consumers' 의 참고문헌
Service Quality in a High-Tech Industrial Market: An Application of SERVQUAL. In Proceedings of American Marketing Association Summer Educators' Conference, edited by R. Leone and V. Kumar, 46-53
Michael H.M
Oosthuizen
PittService Quality in a High-Tech Industrial Market: An Application of SERVQUAL. In Proceedings of American Marketing Association Summer Educators' Conference[1992]
Search Behavior, Price, and the 'Comparison Other': An Equity Theory Analysis of post Purchase Satisfaction. In International Fare in Consumer Satisfaction and Complaining Behavior, R. L. Day and H. K. Hunt, eds. (1983), Bloomington
OS/D: Overview and Future Research Directions. In Conceptualization and Measurement of Consumer Satisfaction Dissatisfaction H. Keith Hunt(eds), Cambridge
HuntOS/D: Overview and Future Research Directions. In Conceptualization and Measurement of Consumer Satisfaction Dissatisfaction H. Keith Hunt(eds)[1977]
Models of consumer satisfaction formation: An extension
Consumer Evaluations of Fast-FoodServices: A Cross-National Comparison
Lee
UlgadoConsumer Evaluations of Fast-food Services: A Cross-national Comparison[1997]
Conceptual and Methodological Issues in Consumer satisfaction Research
Stephen A.LatourConceptual and Methodological Issues in Consumer Satisfaction Research[1979]
Can the SERVQUAL Scale be Generalized to Business-to-Business Services? In Knowledge Development in Marketing, AMA Educators Proceedings, edited by W. Bearden, R. Deshpande, T. J. Madden, P. R. Varadarajan, A. Parasuraman, V. S. Folkes, D. W. Stewart, and W. L. Wilkie, 289
Brensinger
LambertCan the SERVQUAL Scale be Generalized to Business-to-Business Services? In Knowledge Development in Marketing[1990]
AnApplication of Equity Theory to Buyer-Seller ExchangeSituation
An Empirical Assessment of the SERVQUAL Scale and Relationship Between Service Quality and Satisfaction, In Enhancing Knowledge Development in Marketing, edited by David W. Cravens and Peter Dickson, 1-6
Singh
SprengAn Empirical Assessment of the SERVQUAL Scale and Relationship Between Service Quality and Satisfaction[1993]
Adapting the SERVQUAL Scale to Hospital Services: An Empirical Investigation
A Service Quality Model and Its Marketing Implication
Gr?nroos.CA Service Quality Model and Its Marketing Implication[1984]
A Multistage Model ofCustomers' Assessments of Service Quality and Value
R.N.BoltonA Multistage Model of Customers' Assessments of Service Quality and Value[1991]
A Measure of Service Quality For Retail Stores: Scale Development and Validation
Dadholker
Rentz
ThropeA Measure of Service Quality for Retail Stores: Scale Development and Validation[1996]
A Conceptual Model of Service Qualityand Its Implications for Future Research
L.L.Berry
Zeithaml VA Conceptual Model of Service Quality and Its Implications for Future Research[1985]
A Conceptual Model of Service Quality and Service Satisfaction: Compatible Goals, Different Concepts. In Advance in Services Marketing and Management: Research and Practice, 2(1), Teresa A. Swartz, David E. Bowen, and Stephen W. Brown, eds
OliverA Conceptual Model of Service Quality and Service Satisfaction: Compatible Goals[1993]
A Cognitive Model of the Antecedents andConsequences of Satisfaction Decision
OlverA cognitive model of the antecedents and consequences of satisfaction decision[1980]
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대형마트 서비스품질이 고객만족에 미치는 영향 : - 한국소비자와 중국소비자를 중심으로 - = The Effects of Servise Quality of Discount Stores on Customer Satisfaction : Based on Korean and Chinese Consumers'
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