박사

대형마트 서비스품질이 고객만족에 미치는 영향 : - 한국소비자와 중국소비자를 중심으로 - = The Effects of Servise Quality of Discount Stores on Customer Satisfaction : Based on Korean and Chinese Consumers

강미란 2010년
논문상세정보
' 대형마트 서비스품질이 고객만족에 미치는 영향 : - 한국소비자와 중국소비자를 중심으로 - = The Effects of Servise Quality of Discount Stores on Customer Satisfaction : Based on Korean and Chinese Consumers' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 고객만족
  • 대형마트
  • 서비스품질
  • 중국소비자
  • 한국 소비자
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 대형마트 서비스품질이 고객만족에 미치는 영향 : - 한국소비자와 중국소비자를 중심으로 - = The Effects of Servise Quality of Discount Stores on Customer Satisfaction : Based on Korean and Chinese Consumers' 의 참고문헌

  • 호텔레스토랑의 LOHAS 이미지, 지각된 서비스품질 및 가치, 고객만족,충성도와의 영향관계
    주현식 호텔레스토랑의 LOHAS 이미지 [2008]
  • 박사
  • 한·중 간 경제체제 비교의 문화적 접근에 관한 탐색적 연구
    백권호 한?중 간 경제체제 비교의 문화적 접근에 관한 탐색적 연구 [1996]
  • 한?일 비교연구를 통한 외식서비스의 소비자 품질지각 영향요인에 관한 연구
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    지각된 서비스품질의 결정과정: 판단이론적 시각 [1997]
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  • 유통업체의 서비스 품질이 고객유지와 구전효과에 미치는 영향: 측정방법의 비교연구
    한상린 홍성태 유통업체의 서비스품질이 고객유지와 구전효과에 미치는 영향: 측정방법의 비교 연구 [2004]
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    소매업에서 서비스품질이 고객만족 및 고객애호도에 미치는 영향 [2000]
  • 소매업 유형별 서비스마케팅 전략에 관한 연구
  • 소매서비스 질 척도에 관한 국제비교 분석
    황호종 소매 서비스 질 척도에 관한 국제비교분석 [2005]
  • 서비스품질, 고객만족, 고객충성도의 관계에 관한 국가 간 비교 연구: 한국과 중국의 이동통신 서비스를 중심으로. 한국통신학회 논문집
    김문구 김민영 박명철 서비스품질 [2004]
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    이유재 이준엽 서비스품질의 측정과 기대효과에 대한 재고찰: KS-SQI 모형의 개발과 적용 [2001]
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    부동산 중개 서비스 품질이 고객만족과 신뢰 및 추천의도에 미치는 영향 : 상품 및 고객 특성의 조절효과분석을 중심으로
    정길상 정길상 부동산 중개 서비스품질이 고객만족과 신뢰 및 추천의도에 미치는 영향: 상품 및 고객특성의 조절효과분석을 중심으로 [2009]
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    서수완 [2001]
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    주형근 [1999]
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    고객만족 개념의 재정립과 척도 개발에 관한 연구
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