A Review and Mata Analysis of the Antecedents, Correlates, and Consequences of Organizational Commitment
Mathieu
ZajacA Review and Mata Analysis of the Antecedents[1990]
A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process
David Mazursky
Priscilla A.LaBarberaA longitudinal assessment of consumer satisfaction/dissatisfaction : the dynamic aspect of the cognitive process[1983]
A ConceptualModelofServiceQualityandServiceSatisfaction:Compatible Goals,DifferentConcepts
OliverA conceptual model of service quality and service satisfaction: Compatible goals different concepts[1993]
A Balance Model for Evaluating Subsets of Multiattributed Items