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점포이미지에 따른 고객의 잔존의도 및 전환의도에 대한 점포속성만족, 몰입의 상대적 영향

한경열 한경열 2010년

논문상세정보
인용/피인용
' 점포이미지에 따른 고객의 잔존의도 및 전환의도에 대한 점포속성만족, 몰입의 상대적 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 그래픽디자인, 도안, 포스터
  • 감정적 몰입
  • 계산적 몰입
  • 잔존의도
  • 전환의도
  • 점포속성만족
  • 점포이미지
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 점포이미지에 따른 고객의 잔존의도 및 전환의도에 대한 점포속성만족, 몰입의 상대적 영향' 의 참고문헌

  • 제품 편익이 브랜드 애착과 브랜드 몰입에 미치는 영향: 제품유형과 자기감시성의 조절적 효과
  • 외식 프랜차이즈업의 프랜차이저와 프랜차이지의 관계에 있어서 인지적 신뢰와 감정적 신뢰의 선행변수 및 결과변수
  • 실용적/쾌락적 쇼핑가치와 쇼핑만족:구조모델의 개발과 검정
    김영 이학식 정주훈 실용적/쾌락적 쇼핑가치와 쇼핑만족: 구조모델의개발과 검정 [1999]
  • 시장지배적 유통관리
  • 시장세분화: 새로운 마케팅전략 분석기법
    김영찬 [2004]
  • 소비자의 소매점포 선택 속성에 관한 연구: 할인점과 백화점의 비교
    배상욱 이동대 소비자의 소매점포 선택속성에 관한 연구: 할인점과백화점의 비교 [2000]
  • 소비자와 제품특성 및 관여도가 상표전환에 미치는 영향에 관한 연구
    김황동 소비자와 제품 특성 및 관여도가 상표전환에 미치는 영향에 관한 연구 [2000]
  • 소매점 유통경쟁구조의 이해
  • 서비스 전환과 서비스충성도에 대한 CS와 서비스브랜드동일시의 영향에 관한 연구- 실용적 서비스와 쾌락적 서비스에서 CS와 서비스브랜드동일시의 상대적 영향력 비교를 중심으로-
    라선아 [2008]
  • 백화점과 대형할인점의 서비스품질 비교에 관한 연구
  • 마케팅 원론 3판
    박흥수 안광호 하영원 마케팅원론3판 [2004]
  • 고객지향적 유통관리
  • 고객의 지각된 쇼핑경험에 대한 마케팅 이론적 접근
  • Zero Defection: Quality Comes to Services
  • Workand/or Fun: Measuring a hedonic and Utilitarian Shopping Value
  • Why Satisfied CustomerDefeat
  • Whence Consumer Loyalty?
  • When Should a RetailerCreate an Exciting Store Environment ?
  • When Does The Commitment Lead to Loyalty
    Fullerton [2003]
  • When Customer s Are Member s ; CustomerRetention in Paid Member ship Context s
    Bhattacharya When Customers Are Members : CustomerRetention in Paid Membership Contexts [1998]
  • Understanding the Effect of Customer RelationshipManagement Efforts on the Customer Retention and Customer ShareDevelopment
    [2003]
  • Understanding relationship marketing outcomes: An integration of relational benefits and relationship quality
  • Understanding What's in a Brand Rating: A Modelfor Assessing Brand and Attribute Effects and Their Relationship toBrand Equity
    Mukherjee [2001]
  • Two Sides to AttitudinalCommitment :The Effect of Calculative and Loyalty Commitment onEnforcement Mechanisms in Distribution Channel
  • Trustin organizationalauthorities,the influence ofmotive attributions on willingness to acceptdecisions
  • Trust in modern societies
    Misztal,B Trust in Modern Societies [1996]
  • Trust as a social reality
    [1985]
  • Transaction Specific Satisfactionand Overall Satisfaction: An Empirical Analysis
  • Thecontributionofstore-image characteristics to store-type choice
  • TheUseofPledgestoBuild andSustain Commitment in Distribution Channels
    B.A.Weitz erson The use of Pledges to Build andSustain Commitment in Distribution Channels [1992]
  • TheTheoretical Underpinnings of Customer Asset management: TheFramework and Propositions for Future research
  • TheEvolution Loyalty Intentions
  • The structure of commitment in exchange
  • The service quality-loyalty relationship in retail services: does commitment matter?
    Fullerton [2005]
  • The measurement and antecedents of affective,continuance and normative commitment to the organization
    Allen, N. J. The Measurement andAntecedents of Affective [1990]
  • The evolution of cooperation
  • The effects of customer satisfaction, relationship commitment dimensions,and triggers on customer retention
    Gustafsson,A Johnson,M.D Roos,I. TheEffects of Customer Satisfaction [2005]
  • The commitment-trusttheory of relationship marketing
    Hunt,S.D Morgan,R.M The Commitment-TrustTheory of Relationship Marketing [1994]
  • The Use ofMulti-attribute Model in a Store Study
  • The Social psychology of groups
    Thibaut, John W The Social Psychology ofGroups [1959]
  • The Service ProviderSwitching Model(SSPM): A Model of Consumer Switching Behavior inthe Services Industry
    Bansal [1999]
  • The Role of Personalization in Service Encounters
    Mittal W.M.Lasser The Role of Personalization inService Encounters [1996]
  • The Role and Measurement ofAttachment in Consumption behavior
    Ball Tesaki [1992]
  • The Production of Trust
    Zuker [1986]
  • The Moderating Effect of RelationalNorms on the Buyer-supplier Depence-oppotunism Relationship
  • The Loyalty Effects
  • The Impact of Satisfaction and Payment Equity on Cross Buying : ADynamic model for a Multi-Service Provider
  • The Impact of Quality on Store Loyalty: A Contingency Approach
    [2001]
  • The Homeless in America : AnExamination of Possessions and Consumption Behaviors
    Hill Stamey [1990]
  • The Evaluation and Future of National CustomerSatisfaction Index Models
    Jaesung Cha [2001]
  • The Effects of Perceived Interdependence on DealerAttitudes
    Steenkamp [1995]
  • The Effect of the PerformanceAppraisal System on Trust for Management: A Field Quasi-Experiment, and Positive Mood
    Davis Mayer The Effect of the PerformanceAppraisal System on Trust for Management: A Field Quasi-Experiment [1999]
  • The Effect of Satisfaction and StructureConstraints on Retailing Exiting, Voice, Loyalty, Opportunism, andNeglect
    Ping The Effect of Satisfaction and StructureConstraints on Retailing Exiting [1993]
  • The Effect of Relational Constructs on Consumer Referrals and Numberof Services Purchased From a Multi-service Provider : Does Age ofRelationship Matter?
  • The Effect of Brand and Price Information on Subjective Product Evaluations
  • The Different Roles ofSatisfaction, Trust, Commitment in Customer Relationships
    Garbarino Mark S.Johnson The Different Roles ofSatisfaction [1999]
  • The Depersonalization of Retailing: Its Impact on the Lonely Consumer
  • The Behavioral Consequences of Service Quality
  • The Antecedents and Consequence of Customer Satisfaction for Firms
    Sullivan [1993]
  • The American Customer Satisfaction Index: Nature, Purposeand Findings
    G. The American Customer SatisfactionIndex ; Nature [1996]
  • Testing theInvestment Model of Relationship Commitment and Stability in aLongitudinal Study of Married Couples
  • T he Effect s of Supplier Fairness on VulnerableReseller s
    Steenkamp [1995]
  • Switching barriers and repurchase intentions in Service
  • Switching Cost, AlternativeAttractiveness and Experience as Moderators of RelationshipCommitment in Professional, Customers Services
    Paul G.Patterson Sharma Switching Cost [2000]
  • Structural equation modeling in practice: A review and recommended two??step approach
  • Strategic BrandConcept Management
  • Special Possessions and the Expression of Material Values
    Richins Special possessions and the expression of material values [1994]
  • Shopping Motives, Emotional States, and Retail Outcomes
    M.R.Nancy Scoot Shopping Motives [1990]
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    Wee [1986]
  • Service Quality in Professional Business Services :A Relationship Approach
    Halinen [1996]
  • Service Quality andCustomer Retention: Building Long-term Relationships
  • Service Loyalty :An Integrative Model and Examination across ServiceContexts,” Journal of Service Research, 11(1), pp. 22-42.Hansen, R. A., and T. Deutscher(1977-78), “An Empirical Investigation ofAttributes Importance in retail Store Selection
    Han Wang Chunxiao Service Loyalty :An Integrative Model and Examination across ServiceContexts [2008]
  • Self-gifts: Phenomenological Insights from Four Contexts
  • Satisfaction:a BehavioralPerspective on theConsumer
    Richard Satisfaction : A Behavioral Perspective on theConsumer [1997]
  • Satisfaction, Repurchase Intent,and Repurchase Behavior: Investigating the ModeratingEffect of Customer Characteristics
    Mittal W.Kamakura Satisfaction [2001]
  • Return on quality (ROQ): Making service quality financially accountable
    Return on Quality(ROQ): Making Service Quality financially Accountable [1995]
  • Retail management : a strategic approach
  • Relationshipbetween providers and users of marketing research; thedynamics oftrustwithin and between organizations
    Deshpande R Moorman C Relationship BetweenProviders and Users of Marketing Research : The Dynamics of TrustWithin and Between Organizations [1992]
  • Relationship marketing inConsumer Markets: Antecedences and Consequences
  • Relationship marketing and consumer switching behavior
  • Relationship marketing activities, commitment, and membership behaviors in professional associations.
    Acito,F Gruen,T.W Summers,J.O. RelationshipMarketing Activities [2000]
  • Relationship Marketing of Services-Growing Interest, Emerging Perspectives
    Berry Parasuraman Relationship Marketing of Services - GrowingInterest [1995]
  • Relational Benefits in Service Industries: The Customer Perspective
  • ProfessionalInteraction: Exploring the Concept of Attraction
  • Possessions and the extended self
    Belk Possessions and the Extended Self [1988]
  • Patronage Behavior of ApparelShopping : Part 2. Testing a Patronage of Model of ConsumerBehavior
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  • Notes on the concept of Commitment
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  • Not So Different Afte All: A Cross- Discipline View of Trust
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    Hair W.Black Multi-Variate Data Analysis with Readings 4th ed [1995]
  • Multiple ReferenceEffects in Service Evaluation : Roles of Alternative Attractiveness andSelf-image Congruity
  • Measuring the Hedonic and Utilitarian Sources of Consumer Attitudes
  • Measuring the Hedonic and Utilitarian Dimensions Customer Attitudes
  • Measuring Preferred Store Satisfaction Using Consumer Choice Criteria as a Mediating Factor
  • Measurement of Specific InterpersonalTrust: Construction and Validation of a Scale to Assess Trust in a SpecificOther
  • Meaning of Image :A Survey of Empirical andHypothetical Evidence
    Lindquist Meaning of Image :A Survey of Empirical andHypothetical Evidence [1974]
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  • Linkage beliefs and diagnosing an image
    Culbertson Denbow Linkage Beliefs andDiagnosing an Image [1985]
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    J.Onathon Gutman Reynolds Laddering Extendingthe Repertory Grid Methodology to Construct Attribute Consequence-Value Hierarchies [1984]
  • Investments and involvements as mechanisms producingcommitment to the organization
  • Implications ofLoyalty Program Memberships and Service Experiences for CustomerRetention and Value
  • Image As a Component ofAttraction to Interurban Shopping Area
  • How Commitment Both Enables and UnderminesMarketing Relationships
    Fullerton [2005]
  • HRM Practices and OrganizationalCommitment: Test of Mediation Model
  • Form Versus Function: How the Intensities of Specific EmotionsEvoked in Functional Versus Hedonic Trade-Offs Mediate Productpreference
  • FactorsAffectingTrustin MarketResearch Relationships
    Moorman Factors AffectingTrust in Market Research Relationships [1993]
  • Exploring the Development of Store Image
  • Exchange Theory Determinants of Affectiveand Continuance Commitment and Turnover
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  • Effects of Store Characteristicsand In-store Emotional Experiences on Store Attitudes
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    Heide John [1992]
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  • Direct and indirect effects of commitment to a service employee on the intention to stay
  • Developing Buyer-SellerRelationships
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    Shanker Ganesan Determinants of Long-Term Orientation inbuyer-Seller Relationships [1994]
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    Bearden [1977]
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