호텔직원의 서비스접점상황,감정부조화,감정고갈 및 고객지향성 간의 관계

신석호 신석호 2009년

활용도
공유도
영향력

논문상세정보

- 저자 신석호 신석호
- 기타서명 Relationships of Hotel Employees' Service Encounter Context,Emotional Exhaustion,and Customer Orientation
- 형태사항 26 cm: 삽도: ⅴ, 98 p.
- 일반주기 부록 : 설문지(p. 87-89), 계명대학교 논문은 저작권에 의해 보호받습니다, 지도교수 : 오익근, 참고문헌 : p. 79-86
- 학위논문사항 관광경영학과, 2009. 2, 학위논문(박사)-, 계명대학교 대학원
- 발행지 대구
- 언어 kor
- 출판년 2009
- 발행사항 계명대학교 대학원
- 주제어 감정고갈 감정부조화 고객지향성 서비스 접점 소진 호텔
- 참고문헌( 78)
유사주제 논문( 1,976)

인용/피인용

호텔직원의 서비스접점상황,감정부조화,감정고갈 및 고 ...

' 호텔직원의 서비스접점상황,감정부조화,감정고갈 및 고객지향성 간의 관계' 의 주제별 논문영향력

논문영향력 요약
동일주제 총논문수	논문피인용 총횟수	주제별 논문영향력의 평균
주제	감정고갈 감정부조화 고객지향성 서비스 접점 소진 호텔
1,982	14	1.0%

논문영향력
주제		주제별 논문수	주제별 피인용횟수	주제별 논문영향력
주제어	감정부조화	129	4	3.1%
	감정고갈	84	2	2.4%
	고객지향성	745	2	0.3%
	소진	943	1	0.1%
	서비스 접점	46	0	0.0%
	호텔	35	0	0.0%
계		1,982	9	1.0%
* 다른 주제어 보유 논문에서 피인용된 횟수			5

' 호텔직원의 서비스접점상황,감정부조화,감정고갈 및 고객지향성 간의 관계' 의 참고문헌

호텔종업원의 감정노동이 직무관련태도에 미치는 영향
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신상균 ( Sang Kyoon Shin ) [2004]
판매원의 감정부조화와 감정적 고갈이 고객지향성 및 서비스품질 평가에 미치는 영향
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서비스마케팅
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호텔직원의 서비스접점상황,감정부조화,감정고갈 및 고객지향성 간의 관계

유사주제 논문( 1,976)

' 호텔직원의 서비스접점상황,감정부조화,감정고갈 및 고객지향성 간의 관계' 의 주제별 논문영향력

주제별 논문영향력

' 호텔직원의 서비스접점상황,감정부조화,감정고갈 및 고객지향성 간의 관계' 의 참고문헌

' 호텔직원의 서비스접점상황,감정부조화,감정고갈 및 고객지향성 간의 관계' 의 유사주제( ) 논문