연구동향 분석
박사

인터넷쇼핑몰의 서비스스케이프가 고객의 내적반응과 재방문의도에 미치는 영향

김장호 2009년

논문상세정보
    • 저자 김장호
    • 기타서명 Internet shopping Mall Servicescape : Its Impact on Customers' Internal Responses and Revisit Intention
    • 형태사항 삽도: ⅴ, 131 p.: 26 cm
    • 일반주기 지도교수 : 박명호, 계명대학교 논문은 저작권에 의해 보호받습니다, 부록 : 인터넷 쇼핑몰 이용고객에 대한 조사(p. 113-118), 참고문헌 : p. 104-112
    • 학위논문사항 경영학과, 학위논문(박사)-, 계명대학교 대학원, 2009. 2
    • 발행지 대구
    • 언어 kor
    • 출판년 2009
    • 발행사항 계명대학교 대학원
    • 주제어 내적반응 서비스스케이프
    유사주제 논문( 252)
인용/피인용
' 인터넷쇼핑몰의 서비스스케이프가 고객의 내적반응과 재방문의도에 미치는 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 내적반응
  • 서비스스케이프
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
254 0

0.0%

' 인터넷쇼핑몰의 서비스스케이프가 고객의 내적반응과 재방문의도에 미치는 영향' 의 참고문헌

  • 환경심리학
  • 정서심리학
    이훈구 [2005]
  • 정서 마케팅
    안광호 정서마케팅 [2006]
  • 정보통제와 텔레프레즌스를 중심으로 본 인터렉티브 광고의 효과과정에 관한 연구
    마정미 [2002]
  • 인터넷 점포의 의류상품환경에 대한 인식이 쇼핑감정과 점포태도에 미치는 영향
    홍희숙 한국의류학회지 [2005]
  • 인터넷 쇼핑에 있어 성별에 따른 감정적 반응의 종단적 연구
    서문식 경영학연구 [2004]
  • 인터넷 쇼핑몰 매장환경이 고객의 쇼핑가치 및 쇼핑의도에 미치는 영향
  • 인터넷 쇼핑 시장의 변화와 대응전략
  • 웹 광고가 사이버브랜드의 자본과 과정에 미치는 영향에 관한 연구
    박기남 [2000]
  • 쇼핑 성향에 따른 인터넷 패션 쇼핑몰 환경과 구매의도에 관한 연구
  • 서비스마케팅
    이유재 서비스마케팅 [2013]
  • 사어버스페이스의 존재론과 그 심리 철학적 함축
    여명숙 [1998]
  • 미래 비즈니스 혁신의 공간 ‘가상현실
    정재영 [2007]
  • When Should a RetailerCreate an Exciting Store Environment ?
  • Urban design aesthetics: the evaluative qualities of building exteriors
    Nasar [1994]
  • Understanding consumer choices and preferences in transaction-based e-services
  • Toward an understanding of the behavioural intention to use a web site
    Lin [2000]
  • Toward a methodology for assessing effects of in-store atmospherics
  • The service encounter: diagnosing favorable and unfavorable
  • The role of pleasant music in servicescapes: a test of the dual model of environmental perception
  • The role of personalization in service encounter
  • The role of cognitions and emotions in the music approach-avoidance behavior relationship
  • The physical environment of work setting: effects on task performance, interpersonal relations, and job satisfaction
    Baron The physical environment of work setting: effects on task performance [1994]
  • The nature and Determinants of Customer Expectations of Service
  • The effects of situational factors on in-store grocery shopping behavior: the role of store environment and time available for shopping
  • The effects of background music on consumers' desire to affiliate in buyer-seller interactions
  • The effect of e-scape on internet shopper's cognition, emotion, and behavior responses
    Kim Koh Joon Sang-Hee The effect of e-scape on internet shopper's cognition [2007]
  • The Numerical Comparative Scale : An Economical Format for Retail Image Measurement
  • The Influence of StoreEnvironment on Quality Inferences and Store Image
    Baker Parasuraman The influence of store environment on quality inferences and store image [1994]
  • The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
    David Schumann Richard E.Petty The influence of multiple store environment cues on perceived merchandise value and patronage intentions [1983]
  • The Influence of Background Music on theBehavior of Restaurant Patrons
    Ronald Milliman The influence of background music on the behavior of restaurant patrons [1986]
  • The Impact of Web Page Text-Background Colour Combinations on Readability Retention, Aesthetics and Behavioural Intention
    Hall P.Hanna The impact of web page text-background colour combinations on readability [2004]
  • The Impact of Servicescape on Quality Perception
  • The Effects of Progressive Levels of Interactivity and Vividness in Web Marketing Sites
    Coyle Thorson The effects of progressive levels of interactivity and vividness in web marketing sites [2001]
  • The Effects of Color in Store Design
    Bellizzi Crowley Hasty Attraction The effects of color in store design [1983]
  • The Behavioral Consequences of Service Quality
  • Temporal destination revisit intention: The effects of novelty seeking and satisfaction
    Feng Jang [2007]
  • Telepresence via television: two dimensions of telepresence may have different connections to memory an persuasion
    Biocca Kim [1997]
  • Symbols as a Language of organizational relationships
  • Storeatmosphere, mood and purchasing behavior
    Friedrich Hesse Kerstin Loesch Spies Store atmosphere [1997]
  • Storeatmosphere and purchasing behavior
  • Store environment, emotions and approach behavior: applying environmental aesthetics to retailing
    Gilboa Rafaeli Store environment [2003]
  • Store Environment andConsumer Purchase Behavior : Mediating Role of ConsumerEmotions
    Sherman Smith R.B Store environment and consumer purchase behavior: mediating role of consumer emotions [1997]
  • Store Atmosphere, An Environmental Psychology Approach
    Donovan Rossiter Store atmosphere: an environmental psychology approach [1982]
  • Servicescape: The Impact of PhysicalSurroundings on Customers and Employees
    Bitner Mary Jo Servicescape: The impact of physical surroundings on customers and employees [1992]
  • Representations systems, perceptual position, and presence in immersive virtual environment
    Slater Usoh Representations systems [1993]
  • Personalization and customization in financial portals
    Coner [2003]
  • Perceived control and the effects of crowding and consumer choice on the service experience
    Hui J.E.G.Bateson Perceived control and the effects of crowding and consumer choice on the service experience [1991]
  • Patterns of cognitive appraisal in emotions
  • Measuring the prototypicality and meaning of retail environment
  • Measuring the customer experience in online environment: a structural modeling approach
  • Marketing in Hypermedia Compute-Mediated Environments: Conceptual Foundations
  • Instrumentality, aesthetics and symbolism of physical artifacts as triggers of emotion
    Rafaeli Vilnal-Yavetz Instrumentality [2004]
  • Instrumentality, aesthetics and symbolism of office design
  • Improving the store environment: Do olfactory cues affect evaluations and behaviors
    Crowley Henderson.p.W Sprangenberg Improving the store environment: do olfactory cues affect evaluations and behaviors? [1996]
  • Impact of Ambient Odors on Mall Shoppers' Emotions, Cognition, and Spending
    Chebet Michon Impact of ambient odors on mall shoppers' emotions [2003]
  • Human emotion
    Lzard Human Emotion [1977]
  • Evaluation of e-tailers' delivery fulfillment: implications of firm characteristics and buyer heterogeneity
    Cao Zaho [2004]
  • Environmental Color, Consumer Feelings, and Purchase Likelihood
    Bellizzi Environmental color [1992]
  • Empirical testing of a model of online store atmospherics and shopper responses
  • Emotion: A Psychoevolutionary Synthesis
    Plutchik [1980]
  • Effects of store music on shopping behavior
  • Effects of changes in workplace partitions and spatial density on employee reactions
    Oldham [1988]
  • E-tail Atmospherics : A Critique of the Literature and Model Extension
  • E-service quality: a model of virtual service qualitydimensions
    Santos E-service quality: a model of virtual service quality dimensions [2003]
  • E-satisfaction : An Initial Examination
    R.T.Hise Szymanski e-Satisfaction: an initial examination [2000]
  • Determinants ofonline channel use and overall satisfaction with a relational, multichannelservice provider
    Grewal Montoya-Weiss Voss Determinants of online channel use and overall satisfaction with a relational multichannel service provider [2003]
  • Defining virtual reality: Dimensions determining telepresence
    Steur Defining virtual reality: dimensions determining telepresence [1992]
  • Customer Value- A Framework for Analysis andResearch
    Holbrook [1996]
  • Creating virtual product experience: the role of telepresence
    Klein [2003]
  • Creating a satisfying internet shopping experience via atmospheric variables
    McKinney [2004]
  • Consumer self-regulation in a retail environment
  • Consumer satisfaction with service: integrating the environment perspective in services marketing into the traditional disconfirmation paradigm
    Wirtz [1999]
  • Consumer reactions toward click and bricks: investigating buying behaviour on-line and at stores
  • Consumer reactions to electronic shipping on the world wide web
  • Conceptualizing Consumer Experiences in Cyberspace
    Shin [1998]
  • Benchmarking: A tool for web site evaluationand improvement
  • Being there: the subjective experience of presence
    Heeter,C Being there: the subjective experience of presence [1992]
  • Attitudes toward online shopping and the internet
    Thompson [2002]
  • Attitude toward the Site“
    Chen Wells Attitude toward the site [1999]
  • Atmospherics as a Marketing Tool
    Philip Kotler Atmospherics as a marketing tool [1973]
  • Atmospheric qualities of online retailing: A conceptual model and implications
  • Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence
    Milliman Turley Atmospheric effects on shopping behavior: a review of the experimental evidence [2000]
  • At the heart of it all: The concept of presence
  • Antecedents of perceivedquality in the context of Internet retail stores
    Gounaris Stathakopoulos Antecedents of perceived quality in the context of internet retail stores [2003]
  • An information search cost perspective for designing interfaces for electronic commerce
    Hoque Loshe [1999]
  • An empirical investigation of web site characteristics, consumer emotional states and on-line shopping behaviour
    Mummalaneni An empirical investigation of web site characteristics [2005]
  • An approach to environmental psychology
    Mehrabian, Albert An Approach to Environmental Psychology [1974]
  • An ExperimentalApproach to Making Retail Store Environmental Decisions
    Baker An experimental approach to making retail store environmental decisions [1992]
  • Affective space is bipolar
    Russell [1979]
  • Aesthetics and professionalism of virtual servicescapes
  • AMOSA toZ
    김대업 AMOS Atoz [2008]
  • A model of crowding in the service experience: empirical findings, in The Services Challenge: Intergrating for Competitive Advantage, John Czepiel, Carol Congram, and James Shanahan, eds., American Marketing Association
    Bateson Hui A model of crowding in the service experience: empirical findings [1987]
  • A classification of internet retail stores
  • A Description oftheAffectiveQualityAttributed to Environments
    Pratt Russell A Description of the Affective Quality At tributed toEnvironments [1980]