'
호텔 서비스 종사원의 감정부조화, 탈진감이 역할 내외 고객 서비스에 미치는 영향 : 경력기간, 자기효능감을 조절변수로' 의 주제별 논문영향력
| 주제 |
|
|
|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 137 | 3 |
0.3% |
주제별 논문영향력
' 호텔 서비스 종사원의 감정부조화, 탈진감이 역할 내외 고객 서비스에 미치는 영향 : 경력기간, 자기효능감을 조절변수로' 의 참고문헌
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호텔종사원의 소진에 관한 연구조임현 [1999]
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호텔·컨벤션 마케팅이화인 [2005]
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항공사의 서비스 지향성이 조직지원 인식 조직성과에 미치는 영향조주은 [2005]
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판매원의 인지적, 정서적 공감이 감정부조화와 친소비자 행동에미치는 영향
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직무요구-통제 모형에 의한 사원들의 직무 소진에 관한연구: 적극적 성격과 자기효능감 변수의 조절효과를 중심으로
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직무 스트레스 유발요인 대처전략과 조직구성원의 태도에 관한 실증적 연구
-
박사
-
조직유효성 결정요인으로서 조직공정성과 조직문화 개인특성 및 상사에 대한 신뢰의 관계연구도윤경 [2001]
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조직내 시민의식행동(OCB)의 구성요인에 관한 연구임재강 [2001]
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은행원의 역할갈등과 역할모호성이 직무성과에 비치는 영향박수진 [2006]
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외식산업에서 감정 노동이 감정적 고갈에 미치는 영향 - 서울 시내 패밀리 레스토랑 종사자를 대상으로 -나태균 ( Tea Kyun Na ) 박인수 ( In Soo Park ) 전경철 ( Kyung Chul Jeon ) 외식산업에서 감정노동이 감정적 고갈에 미치는 영향; 서울시내 패밀리 레스토랑 종사자를 대상으로 [2005]
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영업직원의 솔루션지향성이 영업성과에 영향을 미치는 심리적 프로세스정종식 [2005]
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여행업 종사자의 감정노동과 심리적 웰빙과의 관계: 조절변수 검증을 중심으로강재호 [2006]
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아동이 지각한 어머니의 양육 행동과 아동의 친사회적 행동과의 관계
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박사
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심리적 탈진감 : 척도와 구성적 타당도김병섭 [1990]
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소진의 매개역할에 관한연구: 역할스트레스, 사회적 지원과 조직몰입, 이직의도의 관계
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서비스업 얼마나 낙후 됐길래이정훈 [2007]
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박사
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사회복지전문요원의 직무만족윤혜미 [1991]
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사회복지전담 공무원의 직무환경과 소진현상에 관한 연구
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사회복지 전담 공부원의 직무성과에 영향을 미치는 요인에 관한 연구윤정혜 [2003]
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사회과학 조사방법론채서일 [1990]
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박사
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고객 접점 종업원의 친사회적 행위에 대한 고객지각이 종업원 서비스 품질 평가,고객만족과 고객의 자발적 행위에 미치는 영향
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경찰공무원의 역할갈등과 직무만족에관한 연구정상완 [2005]
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Work motivation in organizational behaviorPinder [1998]
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Using equity theory to examine the difference betweenburnout and depressionBrouwer [2000]
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Unnatural Emotions: Everyday Sentiments on Micronesian Atoll and Their Challenges to Western TheoryLutz [1988]
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U. K. ruling focuses attention to job stressAldred [1994]
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The staff burnout syndrome in alternative institutionsFreudenberger [1975]
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The service encounter: Diagnosing favorable and unfavorable incidentsBitter Mary S.Tetreault The Service Encounter; Diagnosing Favorable and Unfavorable Incidents [1990]
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The relationship of emotional exhastion to work attitudes, job performance and organizational citizenship behavior
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The relation of early socialization experiences toaggression in middle childhoodSears [1961]
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The Motivational Basis of Organizational Behavior
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The Job Demands-Resources Model ofBurnout
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The Influence of Service Provider Mood States on Prosocial Behaviors and Service Quality AssessmentsHoffman Scott W.Kelley [1994]
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The Impact of Self-Efficacy on Stressor-Strain Relations: Coping Style as an Explanatory MechanismJex P.D.Bliese [2001]
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The Impact of Emotional Dissonance onOrganizationalCommitment and Intention to TurnoverAbraham [1999]
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The Empowerment Process:Intergrating Theory and Practice한미현 [1988]
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The Affective Consequences of Service WorkWharton [1993]
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SymptomsofProfessionalBurnout:A Review oftheEmpiricalEvidenceKahill [1988]
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Stress and Behavior in OrganizationMcGrath [1976]
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State or trait: Effects of positive mood on prosocialbehaviors at work
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Staff Burnout SyndromeFreudenberger [1974]
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Socialization TacticsJones [1986]
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Social foundation of thought and action: A social cognitive theory
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Social cognitive theory: An agentic perspectiveura [2001]
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Service Provider Job Satisfaction andCustomer Oriented Performance
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Service ManagementNorman [1984]
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Self-efficacy: The Exercise of Control
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SERVQUAL: A Multi-item scale for measuring consumer perceptions of service qualityLeonardo L.Berry Parasuranman Valarie A.Zeithaml SERVQUAL: A Multi-Item Scale for Measuring Consumer Perceptions of Service Quality [1988]
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Role conflict and ambiguity in complex organizationsLirtzman Rizzo Robert J.H [1970]
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Psychometric Theory
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Psychology (4th ed.)Woodworth [1940]
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Prosocial Behavior, Noncompliant Behavior. and Work Performance Among Commission Salespeople
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Positive affects as a factor in organizational behaviorIsen Robert A.Barson [1991]
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ParticipationNagel [1997]
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Organizational Citizenship Behavior as A Critical LinkBetween HRM Practices and Service QualityMorrison Organizational citizenship behavior as a critical link between HRM practices and service quality [1996]
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On the Dimensionality of Emotional Labour: Development and Validation of the Emotional Labour ScaleBrotheridge R.T.Lee On the dimensionality of emotional labour: Development and validation of the Emotional Labour Scale [1998]
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Negative Affectivity: Moderators or Confound in Emotional Dissonance Outcomes Relationship?Abraham [1999]
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Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional RoleR.J.Erickson Wharton [1993]
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MBI-General Survey[1996]
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M ood: T he Frame of Mind
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Keeping an eye on the Mirror: Image and Identity in Organizational AdaptationJane E.Dutton Janet M.Dukerich Keeping An Eye on the Mirror: Image and Identity In Organizational Adaptation [1991]
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Frequent Travellers: Making Them Happy and Bringing Them BackKnutson [1988]
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Feeling Management: From Privete to Commercial Uses In The managed heart: Commercialization of Human FeelingHochschild [2003]
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Feeling Good-doing Good: A ConceptualAnalysis of the Mood at Work-Organizational Spontaneity RelationshipGoerge [1992]
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Excitement at the mall: determinants and effects on shopping responseBaker Wakerfield [1998]
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EmotionintheWorkplace:AReappraisal
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Emotion work, feeling rules, and social structure
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Divergent effects of job control on coping with work stressors: The key role of self-efficacyMerritt Schaubroeck [1997]
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Discretion and the service employeeKelly [1993]
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Customer Service: Skills and Concepts for SuccessLucas [2000]
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Coping with Aversive FeelingsSaarni [1997]
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Coping Patterns as Predictors of Burnout: The Function of Control and Escapist Coping PatternsLeither [1991]
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Conflict Over Emotional Expression:Psychological and Physical CorrelatesKing Robert A.Emmons Conflict over emotional expression: Psychological and physical correlates [1990]
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Communication and ControlProcessesin TheDelivery ofServiceQualityParasuraman Zeithaml [1988]
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CaringNoddings [2003]
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Burnout as developmental process: Consideration of modelsLeither [1993]
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Antecedent- and response-focused emotion regulation:Divergent consequences for experience,expression, and physiologyGross Antecedent-and Response-Focused Emotion Regulation: Divergent Consequences for Experience [1998]
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AltruismRushton [1980]
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After-effects of Job-related stress: Families as victimsJackson Jackson, S. E. Maslach [1982]
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A review and an integration of research on job burnoutS.L.Cordes [1993]