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항공사 상용고객우대제도와 서비스품질이 고객만족과 애호도에 미치는 영향

김진영 2004년

논문상세정보
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' 항공사 상용고객우대제도와 서비스품질이 고객만족과 애호도에 미치는 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 고객만족
  • 공익사업
  • 고객애호도
  • 상용고객우대제도
  • 서비스품질
  • 혜택서비스
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
1,789 8

0.4%

' 항공사 상용고객우대제도와 서비스품질이 고객만족과 애호도에 미치는 영향' 의 참고문헌

  • 호텔산업의 서비스환경, 서비스품질, 고객만족, 재구매 의도의 인과관계 규명
    조선배 호텔산업의 서비스환경 [2002]
  • 항공운송서비스 지연이 고객만족, 관계품질, 고객충성도에 미치는 영향
    이지영 항공운송서비스 지연이 고객만족 [2003]
  • 항공승객의 여행목적별 항공사 선택속성 차이에 관한 연구
  • 항공사의 서비스품질과 고객만족이 고객충성도에 미치는 영향
    항공사의 서비스 품질과 고객 만족이 고객충성도에 미치는 영향 [1999]
  • 항공사 전략적 제휴의 글로벌 네트워크에 관한 연구
    김인주 [2000]
  • 항공사 선택에 영향을 미치는 속성에 관한 연구
    문선애 [1994]
  • 항공사 상용고객우대제도를 통한 전략적 제휴에 관한 연구
    서명선 [2002]
  • 아시아나클럽 엘리트 회원 자격 및 특전
  • 스카이패스 회원구분 및 특전
  • 소비자의 외식서비스 평가에 영향을 미치는 결정요인에 관한 연구
    전혜경 [1998]
  • 소비자 행동론
    임종원 [2006]
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    한의영 소비자행동 [1987]
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    김미라 [1996]
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    최소영 [1995]
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    김정훈 [1996]
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    함봉진 [2014]
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    李侑載 고객만족의 결과 변수에 대한 이론적 연구 [1994]
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    Jones,T.O. [1995]
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    B.A.Weitz erson The use of pledges to build and sustain commitment in distribution channels [1992]
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    Enis Paul Store loyalty Characteristics of shoppers and switchers [1968]
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    Biong [1993]
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    Kasper On problem perception [1988]
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    Cronin Jr. J. J. Cronin, J. J. Cronin, J. J. Jr. Cronin,J. Joseph Measuring service quality A reexamination and extension [1992]
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    Oliver Measurement and evaluation of satisfaction process in retail setting [1981]
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    Nako [1992]
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    Czepiel Gilmore Exploring the concept of loyalty in service. In J. A. Czepiel [1987]
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    Bitner,M.J. Evaluating service encounters: The effects of physical surroundings and employee responses [1990]
  • Ethical consideration in frequent flier programs
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    Rolph E.Anderson Consumer dissatisfaction The effect of disconfirmed expectancy on perceived product performance [1973]
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    Solomon Consumer behavior (4th ed.) [1998]
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    Jacoby, Jacob Brand loyalty measurement and management [1978]
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