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대형할인점의 서비스품질이 지각된 가치와 고객만족, 그리고 고객충성도에 미치는 영향

오재신 오재신 2006년

논문상세정보
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' 대형할인점의 서비스품질이 지각된 가치와 고객만족, 그리고 고객충성도에 미치는 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 고객만족
  • 고객 충성도
  • 대형할인점
  • 서비스품질
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 대형할인점의 서비스품질이 지각된 가치와 고객만족, 그리고 고객충성도에 미치는 영향' 의 참고문헌

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    홍희숙 할인점에서 의류구매 빈도가 높은 집단과 낮은 집단간 차이-할인점 상점속성에 대한 신념 및 할인점 태도 [1999]
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  • 서비스 품질, 고객만족, 고객충성도의 관계에 관한 국가간 비교 연구: 한국과 중국의 이동통신서비스를 중심으로
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  • 고객서비스 품질이 고객 만족에 미치는 영향에 관한 연구 : 대형 할인점의 고객 서비스 품질을 중심으로
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  • 2004년 8월 주요유통업체 매출동향